Troubleshooting
Common problems and quick fixes
Updated 8 October 20261 min read
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Fast answers to the problems people hit most: signing in, missing offers or notifications, uploads, check-in, timesheets and invoices.
I can't sign in
- We've moved: sign in once on the new address
- After 5 wrong attempts you're locked out for 15 minutes; resetting your password unlocks you
- Two-step codes: use the latest one and set your phone clock automatically
I'm not getting offers (teachers)
- Check your readiness: every required document must be verified
- Make sure you're online and your availability is set
- Check notification settings, and turn notifications back on after the move
My upload won't go through
- Use a clear photo or PDF
- Make sure the whole document is in frame and not expired
Check-in won't work
- Check-in opens 60 minutes before the shift starts
- Sharing your location is optional
- If you lose signal or can't check in, tell the school so attendance can be recorded
Timesheets and invoices
- Schools: flagged timesheets need a decision before they can be invoiced
- Questions about an invoice: contact support with the invoice number
Still stuck?
Contact support from the Help Centre. Include the page you were on and what you expected to happen.