Getting started
Using the Help Centre
Updated 6 October 20261 min read
On this page
Find answers fast: search with plain words, open help for the page you're on, replay guided tours, and see what's new.
Help panel
- 1Search help, e.g. timesheet flags
- 2Take the tour · 3 stepsTour
- 3On this page: Approving timesheets
- 4Contact us · My requests · What's new
- 1Search every article you can see. Typos are fine.
- 2Guided tour for this screen. Replay it any time.
- 3Articles about the page you're on, most relevant first.
- 4Open a support request, see your requests, or read the changelog.
Step by step
- 1Press the ? button or the H keyEvery screen has a round ? help button in the header. It opens a panel on the right with the articles for the page you're on. On a keyboard, press H (when you're not typing in a box).
- 2Search in plain wordsType what you're trying to do, like "approve timesheet" or "why no offers". Search forgives typos, so "timeshet" still finds timesheets.
- 3Open an articleArticles explain the steps, the rules behind the screen and what happens behind the scenes. Use "Open as a full page" to read or share a longer article.
- 4Tell us if it helpedEvery article ends with "Was this helpful?". The I Recruit team reads the answers and comments and improves the articles that miss the mark.
What happens behind the scenes
- You only see articles for your own portal and roles (for example, invoice articles only show for school admins and finance). I Recruit staff can see every article.
- Search runs in your browser, so results appear as you type. It ranks title matches first, then keywords, the summary, and the article text.
- Your "Was this helpful?" vote is stored against the article. If you're signed in you get one vote per article and can change it.
Tips
- Staff can also find articles from the command palette (Ctrl or Cmd + K): results starting with "Help:" open in the panel.
- Some empty screens and error pages include a "How this works" link straight to the right article.